Gain a check mark at the end of the day instead of a rescue ring
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CONSOLIDATE
HelpDesk connects with your local LDAP database to share records and create a single source domain login. This provides one step access to all recorders within your system. So never worry when you cannot find that lengthy list of logins and passwords. All you need is one username and password, and if you can’t remember that blame age not us.
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CUSTOMIZE
Making things your own does not have to be complicated. With HelpDesk you have freedom to simply fabricate personalized preferences in the system and to the assorted emails. Easily create multiple classes and subclasses. It is so simple my grandmother can do it, and she could only remember one username and password. We created this simplicity for people of any age. Even though you might not be as “wise” as her, some days your mind feels her age.
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ACQUAINT
Self learning creates a knowledge bank that can be used in future situations. Using an imbedded knowledge base system encourages self support and self creation. A new article can be generated through a full rich text editor that allows additional resources and web addresses to be referenced. Sorry but using the excuse of password lock and limited resources no longer can be used as an excuse for lack of work.
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ECONOMIZE
Pricing is something HelpDesk takes lightly, literally. We offer flexible and custom pricing. Instant quotes are given directly on the website so we save you time and now money. You receive functionality at the right price. Welcome to a help desk that is actually helpful.
We made the move to bigWebApps for several reasons, the user interface allows the end user to track their own tickets, the reporting functionality and flexibility exceeds any product we’ve used in the past and we can now even track our assets.
Brandon, Milwaukee, WI.